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Frequently Asked Questions

Please read this before you purchase.
So what, exactly, am I buying here?
How does it work?
My voucher expired... what should I do?
The restaurant my voucher is for has closed. What can I do?
Does my voucher have to be printed?
What is your refund policy?
My certificate says "not valid on holidays." What does that mean?
What will this charge look like on my Credit Card statement?



Please read this before you purchase.

TheGoods.com features the best values in all of San Diego. We have the best restaurants, with the best offers. There is a reason for that. We balance the needs of the restaurant with the needs of the customer. Please read the Rules of Use thoroughly, and this FAQ, as it's important you know what the policies are before you use the program. Following these rules will allow us to continue to offer our subscribers fantastic value and great dining experiences

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So what, exactly, am I buying here?

You are buying a certificate with two values. The "paid" value (what you paid for it"), and the "promotional" value (value above and beyond the paid value.) The paid value is issued by the merchant, and never expires. The promotional value expires 90 days after purchase date. So, in order to get your maximum value, you must use the certificate within 90 days of purchase. NBC 7 The Goods bears no responsibility beyond the initial 90 day promotional period.

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How does it work?

Each business that we work with has agreed to offer customers a reduced price gift certificate to discover their business. Each certificate comes with specific Rules of Use, which you should read carefully prior to making a purchase decision. Once you make the purchase, you have 90 days from purchase date to use the certificate for its Promotional Value. If you sign up to be an email subscriber, you will receive additional savings in the form of Promo Codes. lf you want to use a promo code, be sure to enter it at the Checkout stage prior to finalizing your purchase.

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My voucher expired... what should I do?

We cannot exchange, refund or provide store credit for expired certificates. Although expired certificates have lost their promotional value, they do retain their paid value (what you paid for it) and they can be redeemed at the business just like any other certificate

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The restaurant my voucher is for has closed. What can I do?

As long as the promotional value (within 90 days of purchase date) is still valid, we will provide a store credit to your account. After the promotional value has expired, we cannot exchange, refund or provide store credit for closed establishments.

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Does my voucher have to be printed?

Technically, yes. Our contracts with the merchants currently state that only the printed form of the voucher can be accepted but with today's smartphones being an entire computer in our pockets, many of our merchants will accept them straight from your phone! It's up to them though, and the safest bet will always be to print your voucher before visiting.

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What is your refund policy?

Customers can return any unredeemed voucher for a refund of the amount paid within the first three days after purchase. After that, ALL SALES ARE FINAL. Vouchers may always be redeemed for at least the amount the customer paid for it—even after the promotional value has expired. Honeycomb and NBC7 The Goods are not responsible for closed establishments.

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My certificate says "not valid on holidays." What does that mean?

Offers are not valid on major holidays including New Years Eve/Day, Valentine's Day, St Patrick's Day, Easter, Mother's Day, Father's Day, 4th of July, Thanksgiving, and Christmas Eve/Day. Please check with restaurants for other cuisine-specific holidays that may be excluded.

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What will this charge look like on my Credit Card statement?

Your statement will have a charge from "TheGoods.com."

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